§ 7 Cancellation
If the customer is a private individual (a consumer), he or she has the right to cancel the contract without specifying reasons within a period of time as follows:
Right of revocation
You have the right to withdraw from the contract within 14 days, without giving any reasons. This has to be done in writing (letter, fax, e-mail) and before the withdrawal period has expired. Furthermore, you can return the purchased product and withdraw from the contract by doing so.
The deadline commences once the customer has received this legal disclaimer in writing, but not before the customer has received the product (if a recurring purchase has been made, the period commences with the first part of the delivery), and not before the fulfillment of our obligation to provide information pursuant to article 246 § 2 in conjunction with § 1 paragraph 1 and 2 EGBGB as well as our obligations under § 312e paragraph 1 section 1 BGB in conjunction with 246 § 3 EGBGB.
To comply with the right of revocation deadlines the timely sending of your revocation suffices.
The cancelation shall be directed to:
Fax: +49 (0)6021 540997
Consequences of revocation
In case of an effective revocation the mutually received benefits are to be returned, and if so derived profits (e.g. interest rates) are to be returned. If you cannot return the service received in whole or in part or in a worse state, you shall be obliged to compensate brainLight for any depreciation in value, if applicable. In case of returning the goods this is not applicable when the deterioration of the goods is due exclusively to it’s testing, similar to what is possible in a retail store.
The obligation to pay compensation for goods that have deteriorated in spite of correct handling can be avoided altogether, if you stop using them further and refrain from treating the goods as your own property and refrain from doing anything, which will detract from their value. Products that can be dispatched as packages are to be returned. You are obliged to cover the cost when the delivered goods correspond to those that have been ordered and when the price of the returned goods does not exceed 40 Euro, or when in case of a higher price you have not yet, at the time of the withdrawal, provided the compensation or have not paid a contractually conditioned partial payment. Otherwise the return is free of charge.
Goods not suitable for delivery by parcel will be picked up.
Requests for refunds of payments must be met within 30 days after sending the declaration of withdrawal or after returning the goods.
The right of cancellation does not apply to distance contracts.
- the delivery of audio and video recordings or software, if the customer has removed the seals from the supplied data media.
End of rights of cancelation